CUSTOMER SATISFACTION SURVEY- Wainwright Office
Dear Valued Customer:
Thank you for selecting J & H Homes to build your new home. While we are extremely proud of the homes we build, however, we recognize the ultimate benchmark of our service quality is your satisfaction. It is our mission to deliver the best RTMs in the industry - a company that offers the highest quality, value and integrity.
Please take a few minutes to complete this questionnaire. Your feedback is very important to us.
Your Sales Representative was: Steve Eileen
How satisfied were you with the overall performance of your Sales Representative?
Exceptionally Satisfied Very Satisfied Satisfied Dissatisfied Very Dissatisfied
Was your Sales Representative able to answer your questions in a knowledgeable and timely manner?
Comments:
How satisfied were you with the overall quality of your home?
How satisfied were you with the overall performance of the Warranty Work Done on your home after moving?
How quickly was the Warranty work completed once you had the heat and water installed?
1 - 2 weeks 2 - 4 weeks Longer than 4 weeks
How satisfied were you with the length of time it took to build your home?
How close was your home to being completed by the estimated completion date:
on or before completion date within 3 weeks within 6 weeks longer than 6 weeks
How would you evaluate your overall experience of purchasing a home through J & H Homes
How likely are you to recommend J & H Homes to a friend?
Very likely Likely Not likely Definitely would not
How did you hear about us? Please check all that apply.
Newspaper Advertising Web site Friend or Neighbor Drove by and saw the Showhomes
If there was one thing we could improve on what would that be?
What do you feel we excelled at?
Thank you for taking the time to complete this survey. In appreciation, we will send you a $25 gift card for one of the following locations . To receive this gift card you must provide us with your name and mailing address and have purchased a J & H Home from our office within the last 12 months.
Home Depot Boston Pizza Tim Horton's itunes
May we use your name in co-affiliation with your comments in our promotional literature? Yes No
Optional:
Name:
Mailing Address: City:
Province: Postal Code:
Please press the submit button when you have completed this survey.
*Limited to one offer per purchase.
